Terms & Conditions

All products that we sell within the EU include VAT.

Once we receive your order we will immediately send a confirmation e-mail with information about your order. We urge you to check your order confirmation to ensure that everything is correct. If anything is unclear you should contact us immediately. Your order confirmation is also valid as a receipt.

We offer free shipping on all orders over 300 € in the EU. To get a shipping quote, you simply need to add the items in your cart and fill out the information requested.
The free shipping offer is not valid for shipments to Russia.

We ship all orders with UPS Standard. All orders ship from our warehouse in Stockholm, Sweden.
All in-stock orders process the same or next business day. Orders are normally delivered within 2-5 business days. 
If an item is not in stock, you will find information on our website about when the product is expected to be back in stock.

We deliver orders to Switzerland with UPS Standard and your order will be delivered to your home within 2-5 business days.
When you choose Switzerland as a country at the checkout, all prices are shown without the VAT applicable in the EU. UPS send an invoice to you on VAT for Switzerland plus CHF 21,5 in customs and VAT handling fees. This invoice does not relate to shipping costs.

NOTE! We have taken a break in deliveries to Russia. UPS has had great difficulty delivering packages in a timely manner and we are now working to find a solution that works better.
We deliver orders to Russia with UPS Standard and your order will be delivered to your home within 2-7 business days.
The free shipping offer is not valid for shipments to Russia.
When you choose Russia as country at checkout, all prices are shown without the VAT applicable in th EU.
If the monthly import limit per family is less then 200 € and the total weight is less then 10 kg there is no additional cost.
If the monthly limit per family is between 201 and 1000 € or the weight is between 11-31 kg, there is an additional cost of 15 € for UPS Brokerage Surcharges.
If the monthly limit is over 1000 € or the weight is over 31 kg there is an additional cost of 30%/4 € per kg for VAT and excise duties. There is also an additional cost of 50 € for UPS Brokerage Surcharges.
A storage fee of 0,3 € per kg and day is applied after DAY 4 if not cleared through customs.

Once an order has been processed, we will email you a tracking number so you can track your shipment online.

If damage occurs in transit, please report the matter to our customer services desk. This must be done via e-mail to info@betterhockey.se or by telephone to +46 8 449 25 72. Notification must be given within a reasonable period of time after you have become aware of, or might reasonably be expected to have become aware of, the damage. It is therefore important that you remove the packaging and inspect products carefully. 
In order to ensure that all damage claims are dealt with as efficiently as possible, it's important that you keep the product packaging so that it can be inspected. Depending on the extent of the damage sustained, rectification may take the form of delivery of new goods, remedying defects or a price reduction.

Better Hockey want to make sure you are completely satisfied with your purchase. If for any reason you want to return or exchange an order within 14 days of purchase, a full refund will be issued for any unused products in their original packaging. All returns will be shipped back to Better Hockey's warehouse at customers expense.
Please send an email to info@betterhockey.se before sending your items back. 
Returns must be well packaged and boxed and sent to us at:

Better Hockey Sweden
Kemistvägen 2A
18379 Täby
Sweden
+46 8 449 25 72

Include details of your name, RMA number, order number and reason for return.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

The payment methods Pay In 14 Days, Slice It and Direct Debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check.

General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

The purpose of this information is to inform you as a customer of what personal data is collected on our website www.betterhockey.se and how the personal data is used. Your personal privacy is important to Better Hockey and in addition to the Personal Data Act and the General Data Protection Regulation (GDPR), Better Hockey complies with all applicable data protection rules.

Please note that certain personal data is processed with the aid of consent, for example in marketing (including newsletters and communications). By signing up for a newsletter, you consent to such processing of your personal data. See below how your personal data will be processed in the current context.

Better Hockey collects personal information when you register to receive offers from us via e-mail and register sales orders in our stores, make purchases on www.betterhockey.eu or participate in prize giveaways organized by Better Hockey. We also collect information about your use of our web pages via cookies.
Better Hockey collects and processes the following information: name, address, telephone number and e-mail address. In some cases, information may also be collected from third parties, including in connection with quality assurance of personal data.

Better Hockey uses the personal data only for marketing purposes or in connection with purchases being made atwww.betterhockey.eu Better Hockey collects information so that we can provide our customers with relevant offers that suit the customer's interests.

Better Hockey Sweden AB, org. no. 556382-9455, is responsible for the personal data processed. Better Hockey will not sell or transmit received personal data to third parties, which means that you will not receive information from companies other than us because of the personal data we have collected from you. Better Hockey collaborates with subcontractors and business partners to process and store information and for marketing on behalf of Better Hockey.
Storage and personal data processing will take place within the EU / EEA area.
Processing of personal data will either take place to fulfill the contract with you, with the support of consent (eg marketing and newsletters) or to fulfill a legal obligation (including accounting).

Personal data will be stored as long as necessary to fulfill the purposes for which the personal data was originally collected. This means that collected personal data for marketing purposes is deleted if newsletter cancellation takes place, or if you withdraw your consent. Personal information resulting from placed orders or agreements that you have entered into with Better Hockey will be deleted when the agreement has been completed and when all obligations related to the agreement have been fulfilled. Personal data processed by Better Hockey to fulfill legal obligations will be deleted as soon as the legal obligations have been fulfilled.
You have no obligation to provide Better Hockey personal information, but it may be a prerequisite for obtaining goods and services. You may revoke your consent to the processing of personal data for marketing purposes at any time. The easiest way to do this is to cancel your newsletter by following the link at the bottom of each newsletter.

You have the right to submit a complaint regarding the processing of your personal data to the Data Inspectorate, see more at www.datainspektionen.se

If you have questions about, want access to, or delete personal information that Better Hockey processes, contact our customer service via email to info@betterhockey.se

The products we sell come with a 1-year warranty. This warranty does not cover the misuse of the product or the products fitness for a particular purpose. Neither does it apply to those cases where we are unable to find anything wrong with the product, or where damage is the result of the customer’s negligence.

The product warranty does not apply to errors arising out of any changes made by the customer to the product's function and appearance, such as rebuilding, upgrading or reconfiguration of the product.

Note that for companies, other rules apply to warranty and service information. Businesses purchasing from us receive only the warranty supplied by the supplier, wherein the warranty period may vary between different suppliers. In addition, companies have no right to make any claim over and above their guaranteed right from the supplier.

To make a complaint about a product, please contact us by telephone on +46 8 449 25 72 or send an email to info@betterhockey.se requesting a RMA number before sending your items back. 
Returns must be well packaged and boxed and sent to us at:

Better Hockey Sweden
Kemistvägen 2A
18379 Täby
Sweden
+46 8 449 25 72

Include details of your name order number and reason for return.